{"id":2467,"date":"2020-05-17T22:37:44","date_gmt":"2020-05-17T15:37:44","guid":{"rendered":"http:\/\/ubproject.net\/class\/?p=2467"},"modified":"2020-05-20T15:02:24","modified_gmt":"2020-05-20T08:02:24","slug":"elementor-2467","status":"publish","type":"post","link":"https:\/\/ubproject.net\/class\/elementor-2467\/","title":{"rendered":"Aplikasi Sambat Ker!"},"content":{"rendered":"<h1>RE-DESIGN APLIKASI SAMBAT KER!<\/h1>\n<p>\u00a0<\/p>\n<p><strong>Teknik UX yang digunakan<\/strong> : User Research, User Persona, Empathy Map, User Journey, User Flow, Information Architecture, Mental Model, Sketching, Wireframing, Prototyping, Usability Testing (Heuristic Evaluation)<\/p>\n<p>\u00a0<\/p>\n<h2>Pendahuluan<\/h2>\n<p>Sambat Online merupakan sarana yang disediakan untuk menjembatani sekaligus memudahkan warga khususnya untuk melayangkan aspirasi, saran, kritik, pengaduan maupun pertanyaan kepada perangkat pemerintah Kota Malang. Sarana ini tersedia dalam berbagai platform, salah satunya dalam platform Android.<\/p>\n<p>Namun, dalam hal ini banyak pengguna yang kebingungan dalam penggunaan aplikasi Sambat Ker. Banyak kesulitan yang ditemui oleh pengguna, dikarenakan fitur-fiturnya yang membingungkan.<\/p>\n<p><b>Pencapaian baru yang akan diberikan :\u00a0<\/b><\/p>\n<ul>\n<li>Memiliki cara yang efisien dalam menuliskan laporan keluhan<\/li>\n<li>memiliki cara yang jelas ketika mendapatkan kode aktivasi<\/li>\n<li>Memiliki cara yang efisien dalam menyampaikan keluhan dan penanganannya<\/li>\n<\/ul>\n<p>\u00a0\t\t<\/p>\n<h1>User Research<\/h1>\n<h4>\u00a0<\/h4>\n<h4><strong>User Persona<\/strong><\/h4>\n<p><b>Nama\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :<\/b> Fatimah Azzahra <\/p>\n<p><b>Umur\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :<\/b> 21 tahun<\/p>\n<p><b>Pekerjaan\u00a0 :<\/b> Mahasiswa<\/p>\n<p>Fatimah adalah seorang warga Kota Malang. Ia adalah mahasiswa yang aktif dalam kegiatan kampus dan pergi ke kampus hampir setiap hari kerja. Fatimah sering menemukan keluhan pada fasilitas umum yang ia gunakan ketika di perjalanan. <\/p>\n<p><b><i>Goals<\/i>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :<\/b> Dapat menyampaikan keluhan mengenai pelayanan dan fasilitas umum yang digunakan dengan mudah.<\/p>\n<p><b><i>Frustration<\/i>:<\/b>\u00a0 Ketika menyampaikan keluhan, tidak tahu apakah keluhannya telah tersampaikan dan telah dilakukan tindakan, serta proses registrasi yang membuat pengguna kebingungan.<\/p>\n<h4><strong>Empathy Map<\/strong><\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1530\" height=\"1020\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy.jpg\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy.jpg 1530w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy-300x200.jpg 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy-1024x683.jpg 1024w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy-768x512.jpg 768w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy-370x247.jpg 370w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/empathy-760x507.jpg 760w\" sizes=\"(max-width: 1530px) 100vw, 1530px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4><strong>User Journey<\/strong><\/h4>\n<p><em>User journey<\/em> merupakan rangkaian dari skenario yang mungkin dialami oleh pengguna saat menggunakan suatu produk. Salah satu contoh tujuan yang ingin dicapai pengguna yaitu melaporkan keluhan terkait jalanan yang rusak di Kota Malang. Berikut adalah user journey pada aplikasi Sambat Ker<\/p>\n<table style=\"height: 763px;\" width=\"476\">\n<tbody>\n<tr>\n<td width=\"80\"><strong>Task<\/strong><\/td>\n<td width=\"98\"><strong>Membuka Aplikasi<\/strong><\/td>\n<td width=\"84\"><strong>Login<\/strong><\/td>\n<td width=\"95\"><strong>Melihat Laporan<\/strong><\/td>\n<td width=\"99\"><strong>Membuat Laporan<\/strong><\/td>\n<td width=\"100\"><strong>Laporan ditindak lanjut<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"80\"><strong>Actions<\/strong><\/td>\n<td width=\"98\">Mendownload aplikasi<\/td>\n<td width=\"84\">Masuk ke akun<\/td>\n<td width=\"95\">Melihat seluruh laporan yang terdapat di beranda<\/td>\n<td width=\"99\">ngisi seluruh data keluhan yang diperlukan<\/td>\n<td width=\"100\">Mendapatkan notifikasi laporan telah ditindak lanjut<\/td>\n<\/tr>\n<tr>\n<td width=\"80\"><strong>Questions<\/strong><\/td>\n<td width=\"98\">Darimana pengguna tahu sistem ini?<\/td>\n<td width=\"84\">Apakah email dan password sudah benar?<\/td>\n<td width=\"95\">Apakah laporan telah tersampaikan?<\/td>\n<td width=\"99\">Bagaimana cara membuat laporan?<\/td>\n<td width=\"100\">Bagaimana cara pengguna tahu laporan yang telah ditindak lanjut?<\/td>\n<\/tr>\n<tr>\n<td width=\"80\"><strong>Happy Moments<\/strong><\/td>\n<td width=\"98\">Sistem dapat berjalan dengan baik<\/td>\n<td width=\"84\">Berhasil masuk ke akun<\/td>\n<td width=\"95\">Laporan tersampaikan dan telah ditindak lanjut<\/td>\n<td width=\"99\">Laporan tersampaikan<\/td>\n<td width=\"100\">Keluhan telah teratasi<\/td>\n<\/tr>\n<tr>\n<td width=\"80\"><strong>Pain points<\/strong><\/td>\n<td width=\"98\">Terjadi kesalahan pada sistem<\/td>\n<td width=\"84\">Email dan password salah<\/td>\n<td width=\"95\">Laporan belum ditindak lanjut<\/td>\n<td width=\"99\">Laporan gagal terkirim<\/td>\n<td width=\"100\">Keluhan tidak ditindak lanjut<\/td>\n<\/tr>\n<tr>\n<td width=\"80\"><strong>Opportunities<\/strong><\/td>\n<td width=\"98\">Sistem membantu pengguna dalam menyampaikan keluhan<\/td>\n<td width=\"84\">Memberikan alternatif lupa password<\/td>\n<td width=\"95\">Dapat menampilkan seluruh laporan agar pengguna dapat melihat tindakan nyata dari pihak yang terkait<\/td>\n<td width=\"99\">Mempermudah penyampaian laporan secara mendetail<\/td>\n<td width=\"100\">\u00a0Mempermudah pengguna\u00a0 dalam menyampaikan keluhan<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>.<\/p>\n<h4>User Flow<\/h4>\n<p><em>User flow<\/em> adalah langkah-langkah yang diambil pengguna untuk mencapai suatu <em>task<\/em> saat menggunakan suatu produk. Salah satu contoh <em>task<\/em> pada kali ini yaitu ketika melaporkan keluhan terkait jalanan yang rusak di Kota Malang. Berikut adalah <em>user flow<\/em> pada <em>task<\/em> melaporkan jalanan yang rusak pada aplikasi Sambat Ker<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"711\" height=\"381\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gege.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gege.png 711w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gege-300x161.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gege-370x198.png 370w\" sizes=\"(max-width: 711px) 100vw, 711px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4>\u00a0<\/h4>\n<h4><strong>I<\/strong><strong>nformation Architecture<\/strong><\/h4>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"361\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gtge.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gtge.png 781w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gtge-300x139.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gtge-768x355.png 768w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gtge-370x171.png 370w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/gtge-760x351.png 760w\" sizes=\"(max-width: 781px) 100vw, 781px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4>\u00a0<\/h4>\n<h4>Mental Model<\/h4>\n<p>Sebelum perbaikan:<\/p>\n<ul>\n<li>Registrasi: setelah registrasi dilakukan, kode aktivasi baru dikirimkan nomor telepon pengguna seminggu setelah melakukan registrasi.<\/li>\n<li>Laporan: tidak adanya pemberitahuan apakah laporan yang telah dibuat oleh pengguna telah ditindaklanjuti atau belum.<\/li>\n<\/ul>\n<p>Setelah perbaikan:<\/p>\n<ul>\n<li>Registrasi: setelah registrasi dilakukan, kode aktivasi dikirimkan melalui nomor telepon pengguna pada saat itu juga, dan otomatis terinputkan melalui sistem.<\/li>\n<li>Laporan: diberikan pemberitahuan apakah laporan yang telah dibuat oleh pengguna telah ditindaklanjuti atau belum dengan memberikan label warna yang berbeda, abu-abu untuk laporan yang belum ditindak lanjut, hijau untuk laporan yang telah ditindak lanjut, dan merah untuk laporan yang tidak ditindak lanjut.<\/li>\n<\/ul>\n<h4>\u00a0<\/h4>\n<h4>Sketching<\/h4>\n<p>Proses yang pertama kali dilakukan saat <em>prototyping<\/em> yaitu <em>sketching<\/em>. Proses ini dilakukan untuk membuat gambaran awal pada tampilan aplikasi.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"931\" height=\"1024\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1-931x1024.jpg\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1-931x1024.jpg 931w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1-273x300.jpg 273w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1-768x845.jpg 768w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1-370x407.jpg 370w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1-760x836.jpg 760w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch-1.jpg 1113w\" sizes=\"(max-width: 931px) 100vw, 931px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"895\" height=\"1024\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-895x1024.jpg\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-895x1024.jpg 895w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-262x300.jpg 262w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-768x879.jpg 768w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-370x424.jpg 370w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-594x680.jpg 594w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2-760x870.jpg 760w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/sketch2.jpg 1113w\" sizes=\"(max-width: 895px) 100vw, 895px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4>Wireframing<\/h4>\n<p>Proses berikutnya saat <em>prototyping<\/em> yaitu <em>wireframing<\/em>. Proses ini dilakukan untuk membuat gambaran awal pada tampilan aplikasi dalam bentuk <em>low fidelity<\/em>.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"696\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220257.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220257.png 595w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220257-256x300.png 256w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220257-370x433.png 370w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"593\" height=\"698\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220323.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220323.png 593w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220323-255x300.png 255w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220323-370x436.png 370w\" sizes=\"(max-width: 593px) 100vw, 593px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"596\" height=\"343\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220338.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220338.png 596w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220338-300x173.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220338-370x213.png 370w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220338-594x343.png 594w\" sizes=\"(max-width: 596px) 100vw, 596px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"197\" height=\"342\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220358.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220358.png 197w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-220358-173x300.png 173w\" sizes=\"(max-width: 197px) 100vw, 197px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4>Desain Akhir<\/h4>\n<p>Proses akhir saat <em>prototyping<\/em> yaitu membuat desain dalam bentuk <em>high fidelity<\/em>. Proses ini dilakukan untuk mengetahui tampilan dalam bentuk yang lebih detail.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"382\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221001.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221001.png 597w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221001-300x192.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221001-370x237.png 370w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"607\" height=\"388\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221019.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221019.png 607w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221019-300x192.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221019-370x237.png 370w\" sizes=\"(max-width: 607px) 100vw, 607px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"595\" height=\"385\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221032.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221032.png 595w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221032-300x194.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221032-370x239.png 370w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"607\" height=\"392\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221043.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221043.png 607w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221043-300x194.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221043-370x239.png 370w\" sizes=\"(max-width: 607px) 100vw, 607px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"396\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221056.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221056.png 597w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221056-300x199.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221056-370x245.png 370w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"387\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221108.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221108.png 215w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221108-167x300.png 167w\" sizes=\"(max-width: 215px) 100vw, 215px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4><strong>Usability Testing<\/strong><\/h4>\n<p>Dilakukannya Usability testing setelah desain aplikasi dibuat dengan menggunakan pendekatan heuristic evaluation yang menghasilkan :<\/p>\n<ol>\n<li><em>Visibility if system state <\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative finding<\/em>: Sistem tidak memperlihatkan aktifitas yang sedang dikerjakan oleh sistem kepada pengguna, tidak ada pula <em>feedback<\/em> jika pengguna melakukan kesalahan.<\/li>\n<li><em>Severity Rating<\/em>: 3<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><em>Match between system and the real world<\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative Finding<\/em>: &#8211;<\/li>\n<\/ul>\n<p>Karena dalam sistem tidak terdapat angka untuk sebuah masukan.<\/p>\n<ul>\n<li><em>Severity rating<\/em>: 0<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><em>User control and freedom<\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative finding<\/em>: Sistem belum dapat menyalin data dan memodifikasi data yang sudah ada, pengguna masih belum dapat mengganti aktifitas yang telah dilakukan, sistem masih belum dapat memudahkan pengguna untuk mengatasi <em>error<\/em> yang terjadi.<\/li>\n<li><em>Severity Rating<\/em>: 4<\/li>\n<\/ul>\n<ol start=\"4\">\n<li><em>Consistency and standards<\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative finding<\/em>: Legenda tidak disediakan, aplikasi juga tidak banyak menggunakan kata-kata dengan huruf kapital<\/li>\n<li><em>Severity Rating<\/em>: 1<\/li>\n<\/ul>\n<ol start=\"5\">\n<li><em>Help users recognize, diagnose, and recover from errors<\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative finding<\/em>: Sistem belum memiliki <em>error prevention<\/em> dengan memberikan pesan <em>error<\/em> atau memperingatkan pengguna jika akan terjadi masalah, baik dalam mengatasi kesalahan pada pengguna maupun jika akan terjadi suatu kesalahan yang serius pada pengguna.<\/li>\n<li><em>Severity Rating<\/em>: 5<\/li>\n<\/ul>\n<ol start=\"6\">\n<li><em>Recognition rather than recall<\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative finding<\/em>: Tampilan data tidak dimulai dari sudut kiri atas<\/li>\n<li><em>Severity Rating<\/em>: 1<\/li>\n<\/ul>\n<ol start=\"7\">\n<li><em>Flexibility, aesthetic and minimalist design<\/em><\/li>\n<\/ol>\n<ul>\n<li><em>Negative finding<\/em>: Sistem tidak menampilkan pesan <em>error<\/em> secara detail dan juga pada informasi yang jelas pada level pengguna pemula maupun ahli<\/li>\n<\/ul>\n<p><em>Severity Rating<\/em>: 2<\/p>\n<p>setelah itu dilakukan evaluasi desain berdasarkan dari hasil evaluasi heuristik, kemudian berikut adalah hasil desain akhir yang telah kami buat.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"557\" height=\"336\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221935.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221935.png 557w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221935-300x181.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221935-370x223.png 370w\" sizes=\"(max-width: 557px) 100vw, 557px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"556\" height=\"332\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221952-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221952-1.png 556w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221952-1-300x179.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-221952-1-370x221.png 370w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"337\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222017-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222017-1.png 567w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222017-1-300x178.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222017-1-370x220.png 370w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"338\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222031-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222031-1.png 567w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222031-1-300x179.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222031-1-370x221.png 370w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"340\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222045-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222045-1.png 572w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222045-1-300x178.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222045-1-370x220.png 370w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"571\" height=\"343\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222056-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222056-1.png 571w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222056-1-300x180.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222056-1-370x222.png 370w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"577\" height=\"345\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222109-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222109-1.png 577w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222109-1-300x179.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222109-1-370x221.png 370w\" sizes=\"(max-width: 577px) 100vw, 577px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"571\" height=\"337\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222122-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222122-1.png 571w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222122-1-300x177.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222122-1-370x218.png 370w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"346\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222135-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222135-1.png 572w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222135-1-300x181.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222135-1-370x224.png 370w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"341\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222150-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222150-1.png 570w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222150-1-300x179.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222150-1-370x221.png 370w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"566\" height=\"331\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222204-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222204-1.png 566w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222204-1-300x175.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222204-1-370x216.png 370w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"336\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222216.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222216.png 563w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222216-300x179.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222216-370x221.png 370w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"372\" height=\"336\" src=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222228-1.png\" alt=\"\" srcset=\"http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222228-1.png 372w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222228-1-300x271.png 300w, http:\/\/ubproject.net\/class\/wp-content\/uploads\/2020\/05\/Annotation-2020-05-17-222228-1-370x334.png 370w\" sizes=\"(max-width: 372px) 100vw, 372px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h4>Demo App<\/h4>\n<p>Interaksi pada aplikasi dapat dilihat pada demo program berikut.<\/p>\n<p>https:\/\/youtu.be\/6-fJ9us8wAY<\/p>\n<h3>Terimakasih Sudah Membaca!<\/h3>\n","protected":false},"excerpt":{"rendered":"<p>RE-DESIGN APLIKASI SAMBAT KER! \u00a0 Teknik UX yang digunakan : User Research, User Persona, Empathy Map, User Journey, User Flow, Information Architecture, Mental Model, Sketching, Wireframing, Prototyping, Usability Testing (Heuristic Evaluation) \u00a0 Pendahuluan Sambat Online merupakan sarana yang disediakan untuk menjembatani sekaligus memudahkan warga khususnya untuk melayangkan aspirasi, saran, kritik, pengaduan maupun pertanyaan kepada perangkat [&hellip;]<\/p>\n","protected":false},"author":990032,"featured_media":6194,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-user-experience-design"],"_links":{"self":[{"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/posts\/2467"}],"collection":[{"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/users\/990032"}],"replies":[{"embeddable":true,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/comments?post=2467"}],"version-history":[{"count":9,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/posts\/2467\/revisions"}],"predecessor-version":[{"id":8774,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/posts\/2467\/revisions\/8774"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/media\/6194"}],"wp:attachment":[{"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/media?parent=2467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/categories?post=2467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ubproject.net\/class\/wp-json\/wp\/v2\/tags?post=2467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}