DESIGN PROCESS
1. Problems & Finding Needs
Overview Problems
Background
Most FILKOM UB students must have had an appointment with an academic supervisor for the purpose of academic consultation, KRS and Pre-KRS signatures. However, sometimes there are difficulties to meet or make appointments with lecturers, starting from the difficulty of knowing whether or not there is a lecturer on campus, email addresses, and messages that are not responded. Therefore, we want to create a mobile-based application that focuses on having features for ordering lecturers’ appointments, in-app chat, and also notifications on both sides.
Identification of The Problems
Difficult to hold a meeting between students and lecturers, because the schedule of lecturers can change over time. For students who want to meet it is also very difficult because of the erratic schedule, and also some students doing communication sometimes get a response that is quite long and there is also no response from the lecturer.
User Persona
Aditya Luthfi A. (Mahasiswa)
Rizky Revaldy (Mahasiswa)
Empathy Map
Insight Statement
Design Challenge :
Development of mobile application for booking appointments with lecturer
Theme : Communication for Request Consultation
Insights :
– Students check the lecturer room directly to request a consultation schedule
– Students contact lecturers via messengers like WhatsApp
– Students ask friends in person or Line groups about the presence of an academic assistant lecturer
– Students contacts the lecturer via the lecturer email
– If there is no news of the presence of lecturers from friends and replies from lecturers, student check the presence of lecturers through FILKOM Apps
– Students often wait for news from lecturers to meet erratically
Theme : Consultation
Insights :
– Most 6th semester students meet with lecturers for academic guidance, KRS signatures, and Pre-KRS
– There are 6th semester students who ask PKL consultations to lecturers
– Students are less satisfied for an academic consultations in 5-15 minutes
– Sometimes available lecturer schedules collide with student classes
How-Might-We Question
How-Might-We Question 1
Insights :
Students often wait for news from lecturers to meet erratically
Question :
How can we get news of the availability of lecturers to meet?
How-Might-We Question 2
Insights :
Students are less satisfied for an academic consultation in 5-15 minutes
Question :
How can we make students satisfied with the results of the consultation with the lecturer?
How-Might-We Question 3
Insights :
Sometimes available schedules from lecturer collide with student classes
Question :
How can we make available schedules from lecturer and class schedules from student not collide?
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